Shipments and returns

We will only send items tracked insured and signed for.  This is to protect both the end user and us in case of problems.

We will try to dispatch all orders made BEFORE 13:00 the same-day (pending circumstances). All orders placed AFTER 13:00 will generally be dispatched within 24 hours after receipt of payment and are shipped via Royal Mail with tracking and signature required upon delivery. If you prefer delivery by courier with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to Country of receipt. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We cannot replace items that have been sent tracked until Royal Mail has completed their investigations. 

Boxes are amply sized and your items are well-protected.

RETURNS:

If you are unhappy with the product for whatever reason, you can return the order to us unopened and its original condition to receive a full refund minus delivery costs. Returns will only be accepted if the bubble wrap packaging is still sealed intact.  You must notify us within 7 days of receiving the order to return and the buyer must pay the return postage for returning the device/s. We will refund the full costs for postage should the device or devices be found faulty.  If the device is not found to be faulty, the buyer shall bear the return shipping costs.

Due to the nature of these products there is no warranty on these devices unless they are received faulty or doa on arrival.

This will not affect your statuatory rights as a consumer.  Return address at bottom of this page:

Costs for shipping via Royal Mail are:

UK mainland - £6.95 GBP Special Delivery tracked insured and signed for.

Europe (within EU) - £12.95 GBP Royal Mail Airsure tracked insured and signed for.

Europe (outside EU) - £12.95 GBP - Royal Mail Airsure tracked insure and signed for.

Rest of world - £14.95 GBP - Royal Mail Airsure tracked insured and signed for.

We can offer a courier (DHL/UPS) type service.  Please contact sales at shmovapes.co.uk for quotes BEFORE purchasing.

Returns address:

12 Lovejoy Lane
Windsor
Berkshire
SL44ND
 

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Our hotline is available 24/7

Phone:07474 333353

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